Integration of different business communication channels is highly essential for any business today. There are numerous marketing and communication channels that are not in synch with each other. There are not many companies who pay equal effort to all the needs. Basically, unified messaging is adopted by the companies to make full use of all available technologies. All the electronic communication and media channels like email, SMS, Fax, voicemail, video message, chatting and others. All these are integrated by the company in a single interface and that is accessible from a number of devices for us to operate. Customer can reach your business through any channel and therefore, the company should be alert and active to cater needs of customers in every platform. The business value increases rapidly with its adoption and also the return on income is high. With effective communication team collaboration and personal improvement in productivity is sure to happen. Its one of the bes